As the owner of Label Solutions, it is a great privilege to mark 25 years since the company was established. Although I haven’t been part of the Label Solutions journey for all 25 years, I am proud to celebrate this important milestone with our wonderful team and reflect on everything the business has achieved since it was founded.
Jessica, our long-serving Business Manager, often refers to the Label Solutions tone of voice. It is more than just the words we use; it reflects the values that underpin the business. The same straightforward, customer-focused approach shapes our communication, our relationships and the way we deliver for customers every day. It is woven into the DNA of Label Solutions.
This has a lot to do with the beliefs of Les Burden who established the business originally in 2001.
Being a successful business for 25 years is not easy. It takes a lot of strength to ensure that as you grow, the company’s core beliefs and values are still strongly maintained.
Les was able to do that and one of my main jobs is to cherish those strengths and support the team to make it as easy as possible for us to deliver.
From very humble beginnings we now trade with over 400 companies on a regular basis, each one receiving the best attention at all times.
There are many things I would like to improve over the next 25 years, but we make it a point to never lose our focus on our prided customer service or quality standards in the name of progress and development.
In an age of AI I believe our people and their development is still the most important improvement we can make. That can of course be supported by using technology as long as it is complementary and beneficial for all in the long term.
When we make decisions, one question I commonly ask is: ‘Which decision is most likely to result in that customer still trading with us in five years’ time?’
That is our approach – a focus on long-term relationships with our customers fostered by responsive expert support from our regularly trained and well-supported long-standing employees.
In the three years since I acquired Label Solutions, we have invested nearly £1 million in the business, including new presses and converting line equipment.
We are continuing on that journey and as a result have shortened lead times and become more competitive in many specialist label areas including embellished labels with tactile varnishes and peel and reveal labels.
During 2026/7 we will celebrate and share with you what our wonderful team and company are capable of and look forward to continuing to trade into the future.
We are also very open to hearing how you would like to see Label Solutions develop over the next few years and welcome feedback to help our future development.
Leigh Mann, Managing Director, Label Solutions
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