Frequently Asked Questions
How can we help you?
What format should I supply my artwork in?
Please provide your artwork as a high-resolution PDF document. High-quality JPEGs may be suitable for digital printing, but unfortunately scans cannot be accepted. Please view our Artwork Supply Checklist.
What are your turnaround/production times
Production times vary based on the scale and finish that you require. However, on average we would suggest allowing 3-4 days for our digital print service and 7-10 days for flexographic. Production and delivery times will be discussed and advised upon confirming your order.
What size should my artwork be?
Please provide your artwork as a high-resolution PDF document. High-quality JPEGs may be suitable for digital printing, but unfortunately scans cannot be accepted. If your file(s) is larger than 10mb we recommend you send via a large file website such as ‘WeTransfer’ or ‘MailBigFile’ to ensure we receive okay due to email limits. These are third party software and we cannot be responsible for them but they have free sending options that many of our customers use.
If you have any questions about sending your artwork please call us on 01277 811 199.
Do you produce barcode labels?
Do you produce window stickers?
Do you produce hologram labels/stickers?
No, unfortunately this isn’t a service that we offer currently.
What material would you recommend?
We offer a vast range of finishes across our digital and flexo printing. At Label Solutions we invest heavily in the latest machinery and finishing machines, allowing us to offer the entire production in-house and ensuring consistent levels of quality every time you order.
We have over 20 years experience, so speak with our knowledge team on 01277 811 199 and let our expert team recommend the best material and finishes for your bespoke printing needs.
What is your minimum order value (MOV)?
Unlike many label printers we do not have a minimum order run. We do however have a minimum order value of £150 (ex VAT).
What are your payment terms?
Our standard payment terms for new customers is pro-forma. Regular and returning customers can apply for an account, however this will be subject to a credit check. Call us on 01277 811 199 to discuss payment terms further.
Order and Delivery FAQs
Do you deliver outside of the UK?
We supply and deliver to Europe and the Rest of the World. Please call us on 01277 811 199 for further details and an indication on delivery charges and times.
Can I collect my labels to save on delivery costs?
Yes, we are more than happy for you to stop by and collect your labels. Please liaise with our customer service team prior to arriving to book your collection time.
Will I get a tracking number?
Yes. You will be provided with a unique order number when placing your order.
Do you offer a design service?
Yes! Our internal artwork team is on hand to assist with any text and layout amends that you require. For larger scale branding projects we work closely with a selection of approved agencies that we would be happy to recommend. Please contact us on 01277 811 199 to discuss the most suitable option for you.
Do you offer sample packs?
We are able to arrange and send sample packs. Please call us on 01277 811 199 to discuss further and we will dispatch appropriate samples and finishes for your requirements on a next-day delivery service.
I have a question which is not shown here, what should I do?
Our experienced and friendly team are on hand to talk through your queries and advise you. Call us on 01277 811 199 to speak with us.
Is my personal information safe?
What do you do to protect the environment?
Label Solutions takes our environmental responsibility seriously. We have been accredited to Zero Foil to Landfill in 2018, demonstrating our commitment to the environment and how we are an environment leader in our sector.
We are committed to running our business in a sustainable way and regularly assess our methods to ensure this is achieved. We source our raw materials such as paper from sustainable sources. We minimise waste wherever possible and actively recycle.
Where are you located?
Our offices and production address is located at Label Solutions, 11 Station Rd, West Horndon, Brentwood CM13 3XD.
We service and deliver to clients nationally throughout the UK and export across the world.
When are you open?
Our phone lines are open from 9am to 5pm, Monday to Friday. Our production also operates outside of these hours to ensure quick turnaround times for our clients.
If you require any information outside of these hours please contact us with as much details as possible at [email protected] and a member of our team will be in touch during operational hours.
Why should I choose you?
For over 20 years, the Label Solutions team has delivered market-leading label printing solutions across the UK. We partner with our customers to deliver bespoke label and sticker printing services, delivered on time and within budget. Our team has experience working with design agencies and brand owners through to contract fillers, finding the right solution to meet your supply demands and timeframes.
At Label Solutions we have state of the art flexo, digital and finishing printers in-house, allowing us to guarantee consistent quality every time.
Call us on 01277 811 199 to speak with one of our expert team and discover why we are industry leaders.
How fast can you get back to me with a quote?
We aim to provide all quotes within one business day. Please call us on 01277 811 199 with your full details and requirements to ensure we can provide a quotation as quickly as possible.
How long is the quote valid?
Our standard quotes are valid for 31 days and this will be specified within your quotation. If you require pricing for a future date that is beyond 31 days please specify when providing your requirement details and we will review.
What is legally required on a food label?
The main things that need to be clearly stated on your food label packaging must be:
- The food name. This cannot be misleading, and you must use the prescribed name in law if there is one.
- If your food has two or more ingredients, you must state their names under the ‘Ingredients’ heading. Making sure you use the word ‘ingredients’
- Allergy Information. These ingredients must be highlighted in a way that is obvious to the reader. To ensure that people reading the label can be aware of any ingredients they may need to avoid.
- Quantitative declaration of ingredients (QUID)This tells a consumer the percentage of ingredients contained in a food product.
- Measurements: All packaged foods above 5ml or 5g must show the net quantity on the label to comply with Food Information Regulations.
- Storage and date conditions: Food labels must be marked with either a ‘best before’ or ‘use by’ date so that it is clear how long foods can be kept and how to store them.
- Name and address of manufacturer. Food businesses must include a business name and address on the packaging or food label.
- Instructions on how to prepare and cook the food appropriately, including for heating in a microwave oven, must be given on the label if they are needed. If the food must be heated, the temperature of the oven and the cooking time will usually be stated.
- Nutrition declaration: The mandatory nutrition declaration must be clearly presented in a specific format and give values for energy and six nutrients. The values must be given in the units (including both kJ and kcal for energy) per 100g/ml, and the nutrition declaration must meet the minimum font size requirements.
For additional labelling information please visit: Food labelling and packaging: Overview – GOV.UK (www.gov.uk)
What information should be shown on a product label?
You don’t have to show particular information on your product label. However if you do include some information it must be accurate. There are different rules for products and retailers.
Please note labels must not be misleading about the following points:
- Size or quantity
- How, when and where it was made
- What it is made of
- What you say it can do
- The people or organisations that endorse it
For additional labelling information please visit: Product labelling: the law – GOV.UK (www.gov.uk)
Do imported goods have to say where they are from on the label?
In accordance with the FIC Regulations, the indication of the country of origin or place of provenance of a food shall be mandatory where failure to indicate this might mislead the consumer as to the true country of origin or place of provenance of the food. Consumers might be misled without this information, for example a Melton Mowbray Pork pie which was made in Italy.
Under the FIC Regulations there are specific origin rules which must be adhered to, including the Country of Origin for Primary Ingredients and Country of Origin for Certain Meats.
For additional labelling information please visit Food labelling and packaging: Overview – GOV.UK (www.gov.uk)
Does the weights and sizes of goods must be shown using metric weights and measures?
All packaged foods above 5g or 5ml must show the net quantity on the label to comply with the Food Information Regulations.
The net quantity declaration is not mandatory in the case of foods:
(a) which are subject to considerable losses in their volume or mass and which are sold by number or weighed in the presence of the purchaser;
(b) the net quantity of which is less than 5 g or 5 ml, unless these are herbs or spices;
(c) normally sold by number, provided that the number of items can clearly be seen and easily counted from the outside or, if not, is indicated on the labelling.
For additional labelling information please visit Packaging and labelling | Food Standards Agency
What are the labelling guidelines?
You don’t have to show information on the label for every kind of product, but if you include it, you must be accurate. There are special rules for some products, and for retailers.
Labels however must not be misleading about things like:
- quantity or size
- the price
- what it’s made of
- how, where and when it was made
- what you say it can do
- the people or organisations that endorse it
For more information visit the UK government website: https://www.gov.uk/product-labelling-the-law
What should I put on my alcohol label?
The actual alcoholic strength by volume should be given (as determined when the product is at 20°C). For most products, the figure must be given to not more than one decimal place and be followed by ‘% vol.’. The figure may also be preceded by the word ‘alcohol’ or the abbreviation ‘alc’.
As general requirements under the FIC, beverages with more than 1.2% by volume of alcohol must be labelled with:
What labels and stickers are required on vape bottles?
Tobacco and Related Products Regulations 2016 sets out the requirements for labelling of e-cigarette and refill container products.
All ingredients that are in the product should be shown on the label.
The TRPR also requires that packs include an information leaflet about safe use of the product. Including appropriate advice on product storage, particularly on how to ensure the battery does not malfunction.
If your e-cigarette product does not contain nicotine when sold, but can be used to contain nicotine, the warning statement ‘this product contains nicotine which is a highly addictive substance’ must still be applied.
For more information: Advice for Retailers and Producers – GOV.UK (www.gov.uk)
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